A-Z Guide

We strive to provide our guests with an outstanding experience. If you have a question we have not answered in one of the categories below, please contact Jenna Kaiser in guest services by phone at (218) 441-4031 or email jkaiser@venuworks.com.

Alcohol Policy
You must be 21 years of age and have an approved wristband to purchase and consume alcohol products. The Sanford Center will not serve alcohol to anyone who appears intoxicated and reserves the right to refuse service to anyone. The Sanford Center reserves the right to refuse admittance to intoxicated patrons upon entry to the building.
Animals
The Sanford Center welcomes guests that are accompanied by approved service animals. All other animals are prohibited. No Exotic Pets.
Bags, Backpacks & Purses
Bags, backpacks, and purses are not allowed in the Sanford Center. Diaper bags are allowed and are subject to inspection by Sanford Center Staff or Security when entering the Sanford Center or at any time while inside the facility.
Banners and Signs
Banners/signs are welcome inside the Sanford Center. To ensure that these articles do not distract from the enjoyment of other fans, the Sanford Center requests that guests adhere to the following guidelines:

Banners/signs should in no way infringe on the sightlines of other Sanford Center guests. Banners/signs may not be commercial, political, derogatory or obscene as determined by Sanford Center Staff. Signs must not utilize wood or metal material or other types of objects for support. Banners/signs must be affixed by using mat tape. Permission must be obtained from the Sanford Center prior to hanging any banner/sign and the Sanford Center reserves the right to remove any banner/sign.

Beaver Pride
Beaver Pride support is important in providing funding to BSU Athletics and our current and future student-athletes. Call Jake Sobieck at: 218-755-2827 or email: jsobieck@bemidjistate.edu. www.gobeaverpride.org is the official website for Beaver Pride.
Birthday Parties
For BSU Games, contact Group Sales at 218-441-4031. All other events, please contact Nicole Kangas at 218-441-4003.
Bottles and Cans
Glass bottles are not allowed inside the Sanford Center. Cans are allowed throughout the building. No outside food or beverage is allowed inside the Sanford Center.
Box Office
Tickets are available through ticketmaster.com, charge by phone 800.745.3000, and the day of the event at the Bob Lowth Ford Ticket Pickup Windows.

The Box Office is only open on event days and is located inside the main entrance. Contact Jenna Kaiser in guest services by phone at (218) 441-4031 or email jkaiser@venuworks.com.

BSU Student/Faculty Tickets
For women’s games only BSU students and faculty may show their ID for entry into the Sanford Center. For men’s games, single game tickets or season passes must be purchased by both students and faculty.
Cameras & Video Equipment
Still cameras are permitted in the Sanford Center on an event by event basis. Flashes are not permitted for any event. Video cameras are not allowed and will be confiscated if brought into the Sanford Center.
Child Admittance
Companion tickets are no longer required. Any child that is younger than two years of age will be admitted to most events for free. Anyone two years of age and older will be required to have a ticket before admittance to an event. Any questions about this can be fielded by the Sanford Center Ticket Office Manager at 218-441-4031.
Code of Conduct
The Sanford Center promotes good sportsmanship by student athletes, coaches, and spectators. We request your cooperation by supporting the participants and officials in a positive manner. Profanity, racial, sexist comments or other intimidating actions directed at officials, student athletes, coaches, or team representatives will not be tolerated and are grounds for removal from the venue.

The Sanford Center is home of the women’s & men’s Bemidji State Beavers hockey team. We ask that you cheer your team to victory and exhibit good sportsmanship at all times.

Concessions
There are four concession locations in the Sanford Center offering food of different types. The main concourse has 3 concessions and the Club Level has a concession for your convenience. For information on concessions at the Sanford Center, please call Tiffany Vickaryous-Hubbard, the Director of Food and Beverage, at (218) 441-4008.
Convention/Meeting Space Booking
Please call Nicole Kangas at (218) 441-4003 to book your event or convention today!
Corporate Sponsorships
Please call Cyrus Pansch at (218) 441-4030 for sponsorship information and opportunities.
Credit Card Policy
Debit cards, Visa, MasterCard, Discover & American Express are accepted as payment in the Box Office, on convention rentals, and at concessions & bars.
Diaper Changing Stations
Diaper changing stations are available in every concourse restroom within the arena. There is also a family restroom at the west end of the concourse.
Directions to the Sanford Center
Directions from the South:
From Brainerd: Take 371 from Brainerd and turn left onto Hwy 2. Take 1st exit into Bemidji and follow to 1st st south.
From Motley or Park Rapids: Take Highway 71 north.

Directions from the North
From Highway 71 N or Highway 2 E: Follow Highway 197 (Paul Bunyan Drive) from the Airport/Mall area towards Bemidji State University and Lake Bemidji. Continue south through downtown Bemidji and follow the south shore to 1st st. S or Event Center Dr. (by the Green Mill and Hampton Inn)

Disabled Access
Disabled access into the Sanford Center may be found at the Main Entrance, West Entrance, and Student Entrance. Access to the Convention Center may be found at the Convention Center Entrance and hotel. The Sanford Center accommodates disabled guests by providing reserved parking, wheelchair ramps, wider doorways, and grab bars in restroom stalls. There is special ADA seating rink side in the designated areas AA and AB. We will make any accommodation we can to make your visit to the Sanford Center an enjoyable one. For further information on ADA seating, please contact Jenna Kaiser by phone (218) 441-4031 or email jkaiser@venuworks.com
Elevators
There is one public elevator located just inside the Main Entrance for access to the suite level and club lounge.
Entrance Locations
There are 5 different entrances into the Sanford Center. Visit the Main Entrance for access to the Ticket Office and Administration offices.
First Aid Stations
The Medical/First Aid Office is located in the North West corner of the concourse near section T & U.
Game Times
See the upcoming events page for game information.
Group Tickets
For all group sales and tickets, please call Jenna Kaiser at 218-441-4031.
Guest Services
Guest services is located in front of the Administrative Offices between the Main Entrance and the West Entrance.
Hotels/Motels
For an up-to-date list of lodging in the area, go to the Visit Bemidji website
Lost and Found
Lost & Found is located at Guest Services in the administrative offices between the Main Entrance and the West Entrance. If you have something to turn in, it can be brought to a Sanford Center Usher or Sanford Center Security. Please contact guest services if you have lost an item at 218-441-4000.
Lost Children/Missing Persons
Guests are encouraged to report a missing person(s) to anyone on the Sanford Center event staff. Sanford Center staff will work closely with BPD and Sanford Center Security to help locate any missing children or individual(s).
Mascots
Live or dead animal mascots are not allowed inside the Sanford Center. Anyone caught with such items will be removed from the facility.
Merchandise/Souvenirs
Merchandise stands for most concert events are located on the main concourse level inside the Main Entrance. BSU merchandise can be purchased at the Beaver Dam Store located in the Sanford Center during all BSU Men’s & Women’s Hockey Home Games.
Open Hours
The Sanford Center Administration Offices are open 9:00am-5:00pm Monday-Friday and may be found by the Main Entrance. For ticketed events, all entrances in use are open 60-90 minutes prior to the starting time of the event. Tickets are available through www.ticketmaster.com, charge by phone 800.745.3000, and the day of the event at the Bob Lowth Ford Ticket Pickup Windows.
Parking
The Sanford Center has approximately 1200 public parking spaces available for hockey, concerts, and convention center events. There are also 170 parking spaces reserved for event employees & production staff. There is no parking fee collected at the Sanford Center for most events. On occasion, family shows will charge a $5.00 parking fee on the lot. For all Men’s & Women’s Hockey Games, VIP parking is available only through Beaver Pride – Call Jake at (218) 755-2762 for details.
Payment Options
Payment Options for all the Sanford Center events include cash, debit and credit cards (MasterCard, Visa, Discover, and American Express). The Sanford Center does not accept checks at the Ticket Office.
Premium Seating
The Sanford Center offers Premium seating on the Suite/Club level. For more information on how you can become a suite holder or purchase a club level seat at the Sanford Center, please contact Jenna Kaiser by phone at 218-441-4031 or email jkaiser@venuworks.com.

Prohibited Items
The Sanford Center prohibits entry with the follow items:

  • Backpacks, bags & purses (Diaper bags permitted, but subject to search)
  • Weapons, guns, knives, sticks, poles (any dangerous items as determined by the Sanford Center staff)
  • Alcohol
  • Glass Containers
  • Outside food & beverage
  • Recording devices
  • Aerosol spray canisters of any kind
  • Laser pointers
  • Studded jewelry
  • Unauthorized signs
  • Bicycles, roller blades, skateboards, hover-boards
  • Fireworks
  • Cameras – policy varies by event
  • Non-Service animals dead or alive (this excludes licensed service animals)
  • Other items may be prohibited for specific events. Such changes will be indicated to patrons on an event-by-event basis.
Radios
People wishing to listen to the radio broadcast while at a BSU event are welcome to do so. The radio being used may not be any bigger than a hand held radio and must be equipped with earphones.
Re-Entry Policy
Once you are admitted into the Sanford Center, there is no re-admittance if you choose to leave. (See smoking policy)
Restrooms
For your convenience, restrooms are located in the convention center hallway, the North Concourse, South Concourse, East concourse, West concourse, and both North and South sides of the suite level.
Search Procedures
All guests may be subject to search upon entry. Any person refusing search will not be admitted (No refund).
Security
The Sanford Center works closely with the Bemidji Police Department to provide a safe and secure environment for all guests.
Smoking Policy
There is absolutely no smoking permitted anywhere inside the Sanford Center or under any roofed area around the building in compliance with Minnesota state law. As per city ordinance, there is no smoking allowed within 10 feet of the Sanford Center.
Sponsors
The Sanford Center currently has numerous opportunities for advertising spots available. For information on becoming an advertiser at the Sanford Center on an annual basis or on a per event basis, please call Cyrus Pansch, Director of Sales and Marketing at (218) 441-4030.
Strollers/Car Seats
Strollers are welcome inside the facility for young children and infants but are subject to search and they must be left on the concourse during events. Please see our guest services staff for assistance. Car seats may not be stored in aisles or at the feet of guests. A child’s car seat may occupy a seat, but a ticket must be purchased for doing so. Please see the guest service staff for storage of car seats during an event.
Suites/Suite Tickets
The Sanford Center houses 25 private suites available for annual lease or event-by-event purchase. For information regarding suites and suite tickets, please contact Emily Kirscht by phone at (218) 441-4018 or email ekirscht@venuworks.com.
Tailgating
There is no tailgating on the Sanford Center property.
Ticket Information
Tickets are available through www.ticketmaster.com, charge by phone 800.745.3000, and the day of the event at the Bob Lowth Ford Ticket Pickup Windows.
Tickets – Lost or Stolen
Tickets that are either lost or stolen are the ticket holder’s responsibility and cannot be refunded or replaced. Any questions should be directed to the Sanford Center Ticket Office Manager at (218) 441-4031.
Ticket Office Business Hours
The Bob Lowth Ford Pickup Windows at the Sanford Center are located inside the Main Entrance. The ticket office is open on event days only. Tickets are available through www.ticketmaster.com, charge by phone 800.745.3000, and the day of the event at the Bob Lowth Ford Ticket Pickup Windows.

GATES: For ticketed events, all gates are open 1 hour prior to the starting time of the event.

ENTRANCES: For ticketed events, all entrances in use are open 60-90 minutes prior to the starting time of the event.

Tours
To book a tour of the Sanford Center, please contact Nicole Kangas by phone at 218-441-4003 or email nkangas@venuworks.com
VenuWorks
VenuWorks is the official management company of the Sanford Center. Please visit www.venuworks.com for more information. 
Wedding Receptions
Our Facility. . .Your Wedding Day. . .Perfect!!

For more information, to take a tour or reserve your space contact:

Nicole Kangas, Convention Sales Manager
Phone (218) 441-4003
Email nkangas@venuworks.com

Will Call
Will Call is available for various events per request of the ticket purchaser.

Tickets can be picked up at the Administration Office 9:00am-5:00pm, Monday-Friday after the purchase is made.

The individual picking up the tickets must present his/her picture ID and the credit card used.

Questions? Call the Administration Office: (218) 441-4000